Privacy Policy

We collect the following categories of personal information:

• Contact details — your name, email, phone number and country of residence when you enquire, apply or subscribe to our newsletter.
• Application details — passport information, travel history, employment details, financial documents and supporting paperwork required for your visa application.
• Communications — messages you send via our contact form, WhatsApp, chat widget, email or phone, including support requests and feedback.
• Technical data — IP address, browser type, device information, pages visited and referral source collected automatically through cookies and analytics tools.

We use your personal information to:

• Provide visa consultancy services, prepare your application and liaise with embassies on your behalf.
• Respond to enquiries, send quotes and keep you updated on your application status.
• Send newsletters, destination updates and service announcements where you have opted in.
• Improve our website, services and customer experience.
• Comply with legal, regulatory and accounting obligations.

We rely on the following legal bases under the UK GDPR: contract (to deliver visa services you've requested), consent (for marketing emails and non-essential cookies), legal obligation (for tax, accounting and anti-fraud records) and legitimate interests (to operate, secure and improve our business in a way you would reasonably expect).

We only share your data where necessary:

• Embassies, consulates and VFS / TLS-style application centres to submit and progress your visa application.
• Trusted service providers who help us operate our business — hosting, email, analytics, customer support and payment processing — under written data-processing terms.
• Authorities where we are legally required to do so.

We do not sell or rent your personal information to third parties.

We retain application files for as long as is necessary to deliver our services and to meet legal, accounting and regulatory requirements — typically up to 7 years after the end of our engagement. Marketing subscribers can unsubscribe at any time, after which we keep only a suppression record so you don't receive further emails.

Under the UK GDPR you have the right to:

• Access a copy of the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data, subject to our legal obligations.
• Object to or restrict certain processing, including direct marketing.
• Withdraw consent at any time where we rely on consent.
• Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, email us at [email protected].

We use encrypted transport (HTTPS), access controls and reputable cloud providers to safeguard your information. While we take security seriously, no online transmission is 100% secure — please send sensitive documents only through the channels we direct you to.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above. Material changes will be highlighted on our website.

Travel Links Solution · 138 Milton Street, Northampton, NN2 7DE, United Kingdom · [email protected] · +44 787 946 5341.